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Frequently Asked Questions

Still have questions?  Send us a message

What’s included?

Handcrafted tents, mattresses, fitted sheets, blanket, decorative pillows (2-3 per tent), trays, fairy lights, personalized light-up sign, other styling based on theme.  Set-up and styling.  Tear down and removal.

 

Do you provide sleeping pillows?

We do not provide sleeping pillows for hygiene reasons, so each guest should bring their own pillow.  It's also a nice way for them to feel a little at home while away from home.  

 

What is the duration of the rental?
Everything included in the package will be delivered and set up and styled on your event day and torn down and removed the following day.

How long does it take to set-up the party?
We require 90 minutes for set-up prior to the start of your party.  

How long does it take to tear down the party?

We require 45 minutes for tear down.  

Can you do a custom theme?

We absolutely love brining your vision to life!  We charge a $100 non-refundable fee for custom themes.

Can the tents be used outside?
Our tents are for indoor use only, but our Bell Tents (coming soon) can be used outdoors.

How is everything powered?
Our teepee fairy lights and led lights, Christmas bulbs, as well as our mini and full size lanterns are battery operated.  Our mini strobe lights are pre-charged.  Some collection offer items that require power, i.e. boombox, room light, led wall signs, etc.

How much space do I need?

You will need to provide a space large enough to accommodate the amount of guests at the party.  Each teepee setup measures approximately 30"x75".  This does not include the table tray or aisle space.  We are happy to create a mockup of your space to determine the best option for your event.  What we hear the most is "Wow, I didn't realize how big they were", if you have any space concerns please discuss before booking.

For reference a 6 person party with two rows of three teepees you would need a minimum of 8 feet x 16 feet

 

Can you move our furniture?

Please have your designated space clear and ready prior to our scheduled arrival time as we do not move furniture.

Is there a travel fee?

We are currently serving the California East Bay.  Free delivery to Discovery Bay, Byron, Knightsen, Bethel Island, Brentwood, Oakley, and Antioch.  Anything beyond 10 miles of Brentwood are charged at a $1.00 per mile.  This includes both delivery and pickup.  For example:  If we were delivering to Concord, it's approximately 30 miles from Brentwood to Concord.  The first 10 miles are free, therefore, the total delivery and pickup fee would be $80 ($40 round trip each way).  Mileage is determined using Google Maps.  

How much is the deposit?

A 50% deposit is required to reserve your date.  Your deposit will be applied to your final bill.  The balance is due 7 days before your event date. 

What is the cancellation policy?

If you need to cancel your event, you must contact us 14 days prior to your party for a full refund of your deposit.  

What forms of payment do you accept?

We currently accept Venmo & Zelle.

Is there an age requirement?

We ask that all glampers be 4 years or older.

 

Do you stay and host the party?

We do not, but we ensure everything is set-up and styled just as you need it.

Damages:  

We understand that accidents happen, however, it is the responsibility of the customer to always supervise children with our equipment.  Any damages resulting in a broken or stolen; tents, TV trays, ripped or ruined linens, or stains that are unable to be washed, will require an item replacement charge.  

Missing Items:  

Prior to the party, an inventory checklist will be completed by our staff and signed by the customer.  Any items unaccounted for will either need to be returned within 3 days, or will be billed at the cost of the missing item.

***We ensure prior to any party, all tents, mattresses, linens, decorative pillows, and trays are laundered and/or sanitized.

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