FAQs

Have questions?  Ready to book your event?  Send us a message

What’s included?

Handcrafted tents, mattress, mattress protector, fitted sheet, decorative pillows, trays, fairy lights, personalized light-up sign, other styling based on theme.

 

Do you provide sleeping pillows and blankets?

We do not provide sleeping pillows for hygiene reasons, so each guest should bring their own pillow and blanket.  It's also a nice way for them to feel a little at home while away from home.

 

What is the duration of the rental?
Everything included in the package will be delivered and set up on your event day and picked up the following day.

Can the tents be rented for more than one night?
Absolutely, for an additional charge this can be pre-arranged.

How long does it take to set up the party?
We require 90 minutes for set-up prior to the start of your party.  

Can the tents be used outside?
Our tents are for indoor use only, but our Bell Tents (coming soon) can be used outdoors.

How is everything powered?
Our fairy lights and flameless candles for the lanterns are battery operated.

Space Requirements:  

You will need to provide a space large enough to accommodate the amount of guests at the party.  Each teepee setup measures approximately 41"x72". Please have your designated space ready prior to our scheduled arrival time as we will not move furniture.

Do you charge for delivery?
We are currently serving the California East Bay.  Free delivery to Discovery Bay, Byron, Knightsen, Bethel Island, Brentwood, Oakley, and Antioch.  Anything beyond 10 miles of Brentwood are charged at a $1.00 per mile.  This includes both delivery and pickup.  For example:  If we were delivering to Concord, it's approximately 30 miles from Brentwood to Concord.  The first 10 miles are free, therefore, the total delivery and pickup fee would be $40 ($20 each way).  Mileage is determined using Google Maps.  

How much is the deposit:

A 50% deposit is required to reserve your date.  Your deposit will be applied to your final bill.  The balance is due 14 days before your event date. 

What is the cancellation policy: 

If you need to cancel your event, you must contact us 14 days prior to your party for a full refund of your deposit.  

Damages:  

We understand that accidents happen, however, it is the responsibility of the customer to always supervise children with our equipment.  Any damages resulting in a broken tents, TV trays, ripped or ruined linens, or stains that are unable to be washed, will require an item replacement charge.  

Missing Items:  

Prior to the party, an inventory checklist will be completed by our staff and signed by the customer.  Any items unaccounted for will either need to be returned within 3 days, or will be billed at the cost of the missing item.

***We ensure prior to any party, all tents, mattresses, linens, decorative pillows, and trays are laundered and/or sanitized.