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Frequently Asked Questions

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How much is the deposit?
A 50% non-refundable deposit is required to reserve your date. Your date is not secured until we receive and confirm payment. The deposit will be applied to your final bill.
When is the balance due?
The balance is due 7 days before your event date.
What forms of payment do you accept?
We accept payment via Venmo only.
What is the cancellation policy?
We do not offer refunds under any circumstances. However, we are happy to reschedule your event to the next available date.
Can I reduce my headcount?
We understand that your headcount may change when booking in advance. We recommend booking the maximum number of guests initially to ensure we have enough inventory. Final headcount and payment adjustments are required 7 days before your event. If the headcount decreases, additional teepees may or may not be available depending on other reservations.
What is the duration of the rental?
The rental includes delivery, setup, and styling between 10 a.m.-12 p.m. on your event day and teardown and removal between 10 a.m.-12 p.m. the following day.
What areas do you service?
We service Brentwood, CA 94513, and surrounding areas.
Is there a travel fee?
Delivery within 10 miles of Brentwood is included in the price. A travel fee will be added for deliveries outside this area.
How much space do I need?
The most common phrase we hear at setups is, "Wow, I didn't realize how big they were!" If you have any space concerns, please discuss them with us before booking. We can create a mockup of your space to determine the best option for your event. For our most space-conscious option: A-frame tents, junior foam mattresses, and table trays measure approximately 32"x80" each (not including aisle space). For reference, a 6-person party with two rows of three teepees requires a minimum of 9' x 16'. Guests need access to the aisle to safely enter the tents.
Can the teepees and tents be used outside?
No, we do not allow our rental items to be used outdoors.
How is everything powered?
Most lighting elements are battery-operated; however, some collections include items that require power, such as a boombox, room light, LED wall signs, etc.
Event execution

Each party is unique, and exact décor and fabrics are subject to change based on availability. We strive to update our event designs frequently to keep them fresh and unique. We will always present a gorgeous event, even if the exact details vary slightly from what is depicted on our website. Any major changes will be communicated in advance. If you have specific requests based on what you’ve seen on our website, please let us know at the time of booking.
The client is responsible for the security of the equipment during the rental period. Any lost, broken, damaged, or destroyed equipment will be charged to the client at full replacement value. Damage or defacement other than normal wear and tear will result in additional charges. Pets and smoking are not permitted in the tent area.

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